How long does shipping take?
Orders are processed in 1–3 business days and usually arrive within 7–15 business days. You’ll get a tracking number by email when your order ships.
How much is shipping?
Free on orders of $25 or more. Orders under $25 ship for a flat $4.99.
Will I have to pay customs or import fees?
No. All duties and import fees are already included in your price.
Where do you ship?
We currently ship within the United States only.
What if my item arrives damaged?
Email us a photo within 30 days of delivery and we’ll send a free replacement or a full refund. No need to send it back.
Can I return something?
Yes. Unused items in original packaging can be returned within 30 days. See our Returns & Refunds page for details.
How do I contact you?
Email support@getpawsecrets.com. We reply within 1 business day.